| Location | Date | Price | Booking |
|---|---|---|---|
| Dean Training, Rays House, North Circular Road, London, NW10 7XP, GB | 09/12/2021 | On the Day Price £328 Online Price £299 | BOOK NOW |
This accredited qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Individuals taking this qualification will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.
This qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
- Understand the principles of scenario-based conflict management training
- Be able to plan and design scenario-based conflict management training
- Be able to deliver scenario-based conflict management training
- Know how to evaluate own performance
The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.
You must provide:
- Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.
Or
- One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.
Group A
- If you are a UK passport holder, your passport number entered on the application form. You do not need to submit the actual passport.
- Signed valid passport of any other nationality.
- Driving licence photocard if it was issued by the DVLA in Great Britain. We will not accept the photocard on its own if it was issued by the DVA in Northern Ireland.
- Driving licence photocard and its paper counterpart issued by the DVA in Northern Ireland.
- UK original birth certificate issued within 12 months of birth
- UK biometric residence permit card
Group B (Address & Identity)
- Valid UK firearms licence with photo.
- Current UK driving licence - paper version (not the paper counterpart to a photocard).
- P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
- P60 annual statement of income for tax purposes issued in the last 12 months.
- Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
- Mortgage statement issued in the last 12 months.
- Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. NOTE: You can only submit one utility bill in support of your SIA application.
- Pension, endowment or ISA statement issued in last 12 months.
- Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
- A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
- Council Tax statement issued in the last 12 months.
Group B (Identity Only)
- Driving licence photocard (without a paper counterpart) issued by the DVA in Northern Ireland.
- Valid EU photo card.
- Marriage certificate or Civil Partnership certificate, with translation if not in English.
- UK birth certificate issued more than 12 months after date of birth, but not a photocopy.
- Non-UK birth certificate, with translation if not in English.
- UK adoption certificate
I have been in the security industry since the late 1990’s,originally front-line as a security operative in various leisure environments with my own security teams and progressed into security solutions for the industrial sector leading onto the corporate sector.To date I have been involved with conducting risk assessments, leading onto security consultation and implementing security measures in varied threat levels in a dynamic approach in accordance to budgetary constraints, applying manned, physical and systems security.The Security Industry Authority was introduced in London in 2004 which was the catalyst for me to become qualified to instruct and share the wealth of knowledge which I had the pleasure of gaining at all levels.I intend to invest in you in a positive manner to make you – not to break you, I will be empathetic and honest with your best interest in mind.I am motivated for you to gain employment in the security industry and I gain satisfaction from you prospering from strength to strength whether as an operative or a service provider.If you have any queries feel free to contact me.Look forward to meeting you.
"Strength doesn't come from what you can do. It comes from overcoming the things you once thought you couldn't."A ) The customers become confused
B ) The customers think you are being clever
C ) The customers realises they are wasting their time
D ) The customers think you are on their side
Being involved in a violent situation can cause?
A ) shock and relief
B ) disbelief and reassurance
C ) embarrassment and relief
D ) shock and disbelief
Standing ‘square on’ to a customer may be seen as sign of:
A ) assertiveness
B ) aggression
C ) authority
D ) reassurance
Which of following emotions is major barrier to communication?
A ) Pain
B ) Happiness
C ) Patience
D ) Boredom
When abuse becomes focused on you the situation can be de-escalated by:
A ) Walking away
B ) Switching with a colleague
C ) matching the level of anger
D ) shouting at the customer
